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TRI-COUNTY ELECTRIC COOPERATIVE, INC. operates the www.tricountycoop.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Tri-County Electric Cooperative website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.tricountycoop.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. This privacy policy was created with the GDPR Generator.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us

Outage Map

To pay your bill you may visit our office, pay over the phone at (800)244-5151 or click here to pay online using our convenient SmartHub app!

Pay Online

If you have a tree that is close to the line, please notify us so that we can safely trim or remove the hazard tree.

Tree Trim/Removal Request

There are so many convenient ways to sign up for service!  Sign up online, in the office or over the phone by calling (800) 244-5151.  

Apply for Service Online

Contact us if you would like to have a security light installed, repaired or removed.  You can submit your request online or call (800)244-5151.

Security Light Request
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Mt. Vernon Office 
Tri-County Electric Cooperative
3906 W. Broadway
Mt. Vernon, IL 62864

Salem Office 
1631 E. Main St. 
Salem, IL 62881

Phone: 1-800-244-5151
Fax: 618-244-1496

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Tri-County Electric Cooperative, Inc.

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©2022 Tri-County Electric Cooperative, Inc. Your Touchstone Energy Partner

  • My Cooperative
    • About My Cooperative
    • How Did Cooperatives Begin?
    • Member Information Guide
    • Your Board of Directors
  • My Electric Service
    • Apply For Service
    • Budget Billing
    • FAQ's
    • Meter Loop Specifications
    • Pay Your Bill Online
    • Payment Options
    • Solar Energy
    • Understanding Your Bill
    • Electric Vehicles
    • Security Lights
  • Member Services
    • Member Services & Programs
      • Co-ops Vote
    • $1 Water Heater Program
    • Energy Audits
    • Capital Credits
    • Equipment Financing Program
    • Geothermal Financing Program
    • Swap-A-Tree
    • Air Evac
    • Building the Home of Your Dreams
    • Energy Efficiency Resources
    • Co-op Connections
  • Meter Loops/Security Lights
    • Meter Loop Pricing
    • Security Lighting
  • Hi-Lites Newsletter
  • Annual Meeting
  • My Community
    • Touchstone Energy Classroom Empowerment Grants
    • Scholarships
    • Youth Tour
  • Safety
    • Outage Safety
    • Forestry Clearance
    • Safety Luncheon
    • Electrical Safety
  • Contact Us