To Report an Outage, call 1-800-244-5151
or report via the SmartHub App.


Toll free: 1-800-244-5151

Local call: 618-244-5151

Fax: 618-244-1496
Please do not submit outage reports via fax.

Apply for Electric Service Online 
Tree Trim/Removal Request 
Security Light Request, Repair, or Removal
Send us an E-mail 


DO NOT use e-mail to report an outage. Instead, please call 618-244-5151.


The quickest and easiest way to report an outage is to use our Smarthub app.  During outages, we receive a high volume of calls which may result in a busy signal.  Avoid busy signals and report your outage on Smarthub.  Click here for more information about how to download Smarthub to your smart device.  


Tri-County's headquarters office is located at:

3906 Broadway | Mount Vernon, Illinois
Telephone: (618) 244-5151

Office Hours: 7:30 a.m. - 4:30 p.m. 

The cooperative also has a district office at:

1631 East Main St. | Salem, Illinois
Telephone: (618) 244-5151

Office Hours:
Closed: Monday and Friday
Open: Tuesday, Wednesday, and Thursday
7:30 a.m. - 12:00 p.m.
and 1:00 p.m. - 4:30 p.m