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Contact Us

CONTACT US

To Report an Outage, call 1-800-244-5151
or report via the SmartHub App*.

 

Toll free: 1-800-244-5151

Local call: 618-244-5151

Fax: 618-244-1496
Please do not submit outage reports via fax.

 

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*The quickest and easiest way to report an outage is to use our Smarthub app.  During outages, we receive a high volume of calls which may result in a busy signal.  Avoid busy signals and report your outage on Smarthub.  Click here for more information about how to download Smarthub to your smart device.  

Feel free to contact our staff personnel personally if you have any questions.  DO NOT use e-mail to report an outage. Instead, please call 618-244-5151.

  • Marcia Scott - General Manager                              contact by email
  • Tom Marlow - Office Manager                                  contact by email
  • Lynn Hutchison - Director of Member Services        contact by email
  • Daniel Hopfinger - Director of Engineering               contact by email
  • Brad Grubb - Director of Operations                         contact by email
  • Kevin Cummings - Superintendent of Operations     contact by email

 

Tri-County's headquarters office is located at:

3906 Broadway | Mount Vernon, Illinois
Telephone: (618) 244-5151

Office Hours: 7:30 a.m. - 4:30 p.m. 
 

The cooperative also has a district office at:

1631 East Main St. | Salem, Illinois
Telephone: (618) 244-5151

Office Hours:
Closed: Monday and Friday
Open: Tuesday, Wednesday, and Thursday
7:30 a.m. - 12:00 p.m.
and 1:00 p.m. - 4:30 p.m 

Outage Map

To pay your bill you may visit our office, pay over the phone at (800)244-5151 or click here to pay online using our convenient SmartHub app!

Pay Online

If you have a tree that is close to the line, please notify us so that we can safely trim or remove the hazard tree.

Tree Trim/Removal Request

There are so many convenient ways to sign up for service!  Sign up online, in the office or over the phone by calling (800) 244-5151.  

Apply for Service Online

Contact us if you would like to have a security light installed, repaired or removed.  You can submit your request online or call (800)244-5151.

Security Light Request
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Mt. Vernon Office 
Tri-County Electric Cooperative
3906 W. Broadway
Mt. Vernon, IL 62864

Salem Office 
1631 E. Main St. 
Salem, IL 62881

Phone: 1-800-244-5151
Fax: 618-244-1496

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©2021 Tri-County Electric Cooperative, Inc. Your Touchstone Energy Partner

  • About Us
    • About Us
    • Bylaws
    • How Did Cooperatives Begin?
    • Member Information Guide
    • Your Board of Directors
  • Electric Service
    • Electric Service
    • Apply For Service
    • Budget Billing
    • FAQ's
    • Meter Loop Specifications
    • Pay Your Bill Online
    • Payment Options
    • Solar Energy
    • Understanding Your Bill
    • Security Lights
  • Member Services & Programs
    • Member Services & Programs
      • Co-ops Vote
    • Touchstone Energy Classroom Empowerment Grants
    • $1 Water Heater Program
    • Energy Audits
    • Capital Credits
    • Equipment Financing Program
    • Geothermal Financing Program
    • Swap-A-Tree
    • Scholarships
    • Youth Tour
    • Air Evac
    • Building the Home of Your Dreams
    • Energy Efficiency Resources
    • Co-op Connections
    • Tree Trimming
  • Meter Loops/Security Lights
  • News & Events
  • Contact Us
  • Annual Meeting
  • Safety Sense