CONTACT US
To Report an Outage, call 1-800-244-5151
or report via the SmartHub App.
Toll free: 1-800-244-5151
Local call: 618-244-5151
Fax: 618-244-1496
Please do not submit outage reports via fax.
| Apply for Electric Service Online |
| Tree Trim/Removal Request |
| Security Light Request, Repair, or Removal |
| Send us an E-mail |
DO NOT use e-mail to report an outage. Instead, please call 618-244-5151.
 |
The quickest and easiest way to report an outage is to use our Smarthub app. During outages, we receive a high volume of calls which may result in a busy signal. Avoid busy signals and report your outage on Smarthub. Click here for more information about how to download Smarthub to your smart device. |
Tri-County's headquarters office is located at:
3906 Broadway | Mount Vernon, Illinois
Telephone: (618) 244-5151
Office Hours: 7:30 a.m. - 4:30 p.m.
The cooperative also has a district office at:
1631 East Main St. | Salem, Illinois
Telephone: (618) 244-5151
Office Hours:
Closed: Monday and Friday
Open: Tuesday, Wednesday, and Thursday
7:30 a.m. - 12:00 p.m.
and 1:00 p.m. - 4:30 p.m
