Contact Us

Send Us An Email

To Report an Outage, call 1-618-244-5151
or report via the SmartHub App.

Phone: 618-244-5151

Send an Email
Do not report outages by email
Outages and/or emergencies should not be reported by email or through the Contact Us form, as these are not monitored 24/7.
To report an outage, please use the SmartHub app or call us directly at 618-244-5151 for immediate assistance.

Fax: 618-244-1496
Please do not submit emergency or outage reports via fax.

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Tri-County's Headquarters
3906 Broadway
Mount Vernon, Illinois

Telephone: (618) 244-5151

Office Hours: 7:30 a.m. - 4:30 p.m.

District Office
1631 East Main St. | Salem, Illinois

Telephone: (618) 244-5151

Office Hours:
Closed: Monday and Friday
Open: Tuesday, Wednesday, and Thursday
7:30 a.m. - 12:00 p.m.
and 1:00 p.m. - 4:30 p.m