To Report an Outage, call 1-800-244-5151
or report via the SmartHub App*.


Toll free: 1-800-244-5151

Local call: 618-244-5151

Fax: 618-244-1496
Please do not submit outage reports via fax.



*The quickest and easiest way to report an outage is to use our Smarthub app.  During outages, we receive a high volume of calls which may result in a busy signal.  Avoid busy signals and report your outage on Smarthub.  Click here for more information about how to download Smarthub to your smart device.  

Feel free to contact our staff personnel personally if you have any questions.  DO NOT use e-mail to report an outage. Instead, please call 618-244-5151.

  • Luke Johnson - General Manager                            contact by email
  • Tom Marlow - Office Manager                                  contact by email
  • Lynn Hutchison - Director of Member Services        contact by email
  • Daniel Hopfinger - Director of Engineering               contact by email
  • Brad Grubb - Director of Operations                         contact by email
  • Kevin Cummings - Superintendent of Operations     contact by email


Tri-County's headquarters office is located at:

3906 Broadway | Mount Vernon, Illinois
Telephone: (618) 244-5151

Office Hours: 7:30 a.m. - 4:30 p.m. 

The cooperative also has a district office at:

1631 East Main St. | Salem, Illinois
Telephone: (618) 244-5151

Office Hours:
Closed: Monday and Friday
Open: Tuesday, Wednesday, and Thursday
7:30 a.m. - 12:00 p.m.
and 1:00 p.m. - 4:30 p.m