Payment Options

Pay-By-Phone Bill Payment

1-844-968-1991

Make a Payment in Person
Stop in or use the drop box at our Mt. Vernon or Salem office during normal business hours and make a payment in person.
Office locations and hours

Online Bill Payment

Tri-County Electric offers online bill payment with either a credit or debit card or an electronic check. You may access the e-bill payment system through this link or from the homepage of our website.

Register today for SmartHub and get started with online bill payments!

It is very important and helpful to have your account number available while signing up. Your account number is the same as your member number on your billing statement.

You simply answer a few questions and create your password. Please remember that your password is case-sensitive and must be between four and ten characters. In addition, it is important to note that the last name and account number during the sign-up must match what is on your billing statement.

Pay Bill Online

Pay online easily using our e-bill consumer self-serve.
Click the link to access your account by logging in.

Here’s what you will be able to do online:

Pay your bill with Mastercard, Visa or Discover
Pay your bill via an e-check
View current and past payments
View and print current and past bills
View and print charts about your energy usage
Members with multiple accounts can pay them all with one transaction

Just imagine- no more checks, stamps or trips to the post office plus you’ll be able to access your secure account online 24/7. Moreover, you will get an e-mail every month when your new bill is calculated and ready to view.

Automatic Bank Pay

Tri-County Electric realizes and understands that some members are not comfortable paying their electric bill online. As an alternative to online bill payment, we offer automatic bank pay.

Once members sign up for auto bank pay, the amount due on their electric bill will be deducted automatically from their checking or savings account around the 18th of each month. Simply contact our office at 244-5151 or 1-800-244-5151 and we’ll be glad to send you the authorization forms so you can get started on the program.

There is no fee for this recurring program and you will continue to receive a billing statement each month so you know the amount to be deducted from your account. The auto bank withdrawals will continue until you ask to be removed from the program. You don’t have to worry about stamps, the post office or remembering to pay the electric bill!

Low-Income Assistance

Financial assistance for low-income families to assist with payments on electric bills is available through the following agencies. If you need assistance, please check with those agencies to see if you qualify.

Crosswalk -serving Jefferson County
- 410 West Main Street
  West Frankfort, Illinois 62896
  Telephone: 618-937-3581
  Hours of Operation: 8:00 a.m. - 5:00 p.m., Mon. - Thur.; 8:00 a.m. - 12:00 p.m, Friday
  www.crosswalkcaa.com
BCMW -serving Bond, Clinton, Marion and Washington Counties
- BCMW Community Services, Inc.
  909 East Rexford Street
  P.O. Box 729
  Centralia, IL. 62801-0729
  Telephone: 618-532-7388
  Hours of Operation: 8 a.m. - 4 p.m.
  Web site: www.bcmwcommunityservices.org